Help & Support

Help, FAQ's, Knowledge Base


Is parking available?

In most cases parking is available. Under the Amenities Section you can see what kind of parking ( garage, on street parking) facility is available.

What method of payment do you accept?

A valid credit card is needed to guarantee your reservation. Our secure booking system accepts, Visa, MasterCard, Pay pal, American Express, Maestro, Laser . Please note that in some cases we might accept cheques, Electronic Funds Transfer and cash payment.

What is a Serviced Apartment?

It is a fully furnished accommodation available for both short-term and medium -term stays. Providing all the comfort of Hotel amenities and more. The Serviced Apartments typically include a fully fitted kitchen, cooking utensils, Iron /Ironing board, wash machine / dryer, free internet, flat screen TV and have weekly housekeeping. Secure parking is available on request. Serviced apartments therefore include all of the convenience of hotel rooms at a cheaper rate but provide the same standards of a hotel rooms but with lot more space.

What’s included in the rate?

The rates shown are per apartment per night and include all utilities and local taxes. Extras cost may incur for car parking extra beds and other facilities. Please see the apartment listing for available extras.

Is breakfast included in the price?

In most cases it can be arranged. Please note that this might differ depending on the serviced apartments. Please contact our reservation team for more information.

How can I make a group reservation?

We can of course accommodate groups. Please note that the number of apartments assigned to a group varies. It is also possible that the apartments are not all located in the same area of the city. Please note that special conditions may apply for group bookings. For more information please contact our customer service team on and we will be happy to help with your query

How and when do I pay for the apartment?

A 15 % prepayment is required prior to arrival and the balance paid on arrival.

Are pets allowed?

Pets are generally not allowed; please contact our service team for more information.

How and where can I collect my keys?

Customer goes to our reservations office to collect your apartment keys and will be advised on the location of the apartments and how to get there with clear directions

Can a booking be extended?

Subject to availability, a booking may be extended. If you need to extend your stay it will be necessary to contact us as soon as possible so that we can arrange to have your booking extended were possible. Please contact our reservation team.

Note : If your apartment is booked for your intended extension, we may be able to offer an alternative apartment in a similar location.

Don’t be afraid to ask!!


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